RSS feedMark Kresser Named President and CEO of Taurus International
Taurus Firearms
MIAMI --(Ammoland.com)- Taurus International Manufacturing is excited to announce the appointment of Mark Kresser as President and CEO.
He will succeed long-time President and CEO, Bob Morrison. The move will become effective September 1, 2011.
“With Kresser’s vast experience in the firearms industry, he possesses all the qualities and strengths you look for in a leader,” said Bob Morrison.
“Mark has demonstrated time and again that he understands this industry and what it takes to succeed. I am confident that customers can look forward to continued quality firearms from Taurus in the future.”
Kresser has worked in executive management positions for the past 15 years and has gained valuable experience with Traditions Performance Firearms, O.F Mossberg & Sons, Inc., Sigarms, Inc. and Beretta USA Corporation.
Bob Morrison is excited to continue on as a Senior Advisor with Forjas Taurus and looks forward to the new and intriguing challenges the position is certain to offer.
With a rich history that began in Porto Alegre, Brazil more than sixty years ago, Forjas Taurus, S.A. has become a diversified, international company celebrating its resounding success as one of the world’s leading small arms manufacturers. In 1941 the company produced its first revolver and posting record growth every year since. Taurus brand firearms manufactured by Forjas Taurus are imported into the U.S. and serviced by Taurus International Manufacturing, Inc. For additional information about Taurus, visit www.taurususa.com.
Hello
Where is my revolver that I sent over six weeks for repairs ?
I am having trouble with contacting customer service. There is no e-mail address to use and no one answers the phone. Please help.
I brought a Taurus 380 that will not fire. The pin does not hit the bullet hard enough to fire. In order for it to be repaired I had to go to a arms dealer to have it ship, costing me $35 to mail it and $35 to Insure it and all this is for a product that didn’t work at all. That’s $70 dollars that I’m out of and you Want to offer me an extra magazine for the weapon. I’m sure your company can do better than that. I’m still out of $70 dollars.
Mrs Wilson get rid of it and buy a Cobra great gun never had a problem very good
purchased a brand new taurus judge in february.. already it’s been back to taurus to repair the cylinder stop that gets stuck in the gun.. they “replaced it” (yet the stop has the same wear marks it did when I sent it in) and now it’s doing the same thing again. Called taurus today- they want me to “send it back again and they can take another look.” (great— another 4 week without a gun- and now I’m skeptical that my “home defense gun” will ever really function when needed the most!). I asked for a replacement gun or a refund.. no way. they’ve lost a customer.. should have bought the S&W…
11/29/12 bought a 223 deer rifle a year ago,this rifle has been sent back for the third time.rifle is still misfiring,if you could not fix it the first two times than you can,t fix it the third time,i don,t want another 223,i want a 243 to replace the 223 by 12/04/12 that is the only thing that will make me happy,like to hear from you by 11/30/12.michael estes
Hi I just got my Taurus PT638 380 pro back from you after repairs were done. I haven’t tried it yet,but noticed on the return invoice that only one issue was addressed ie; ejection repair. Although that might have been one of the problems but the issues not mentioned were as follows, the ammo clips state 15 round capacity and they only hold 14, the clip I sent back with the gun was bad, and it was returned, lite firing. Noe I know you advertise this gun to hold 15+1 rounds of ammo which is not true. Thus this false advertisement. Further more not to state fully what repairs were required is another issue. Because I don’t really know what issues you attempted to repair. This is bad service at best, surely you can do better than this. The service order number is 442680 my pistol model #1-638041-15, serial#KDX74712. I appreciate a more detailed work order and what you plan on doing about the advertisement issue, and the bad clip you returned to me. Thank you for assistance in this matter. If I can’t get the results I desire I’ll take other steps if necessary.
Sincerely,
Mrs. Phyllis Rathke
Tomorrow…. will be the four months since I contacted your organization
for an extractor
to replace the one that broke in my 223 rossi heavy barrel rifle… I
looked up “worst
customer service in the world”… and it had your company’s name ….if you
can not
produce an extractor…you need to send me a new barrel…at your expense
Just got off the phone with your customer “care”. They just cost you a customer. I bought my 1st taurus over 20 years ago when they were still in Brazil. The 24/7 pro will be my last. It is having a trigger malfunction and customer service put me on hold 4x and wasted over an hour of my life and still wanted to make me pick up the tab for shipping the gun to them to repair. Ruger paid shipping both ways, took care of me on the 1st call AND sent me a free t-shirt. You were a better company when you were still in south america.
In December I bought a Taurus revolver. When I went to load it the barrel fell out . My dealer sent it in for repair. It was received by Taurus on Jan 8. On March 12 I called your company. They said the dealer did not send sufficient info with the repair. But that they had now identified the problem and it had been moved to the top of the repair list and I should receive it within a week. I called today and they said it will be 4 – 6 weeks because it is waiting for repair. Its already been 8 weeks, and now you want me to wait another 4-6 weeks!! I’m not happy about this delay and I HOPE the CEO actually receives these emails and will look into what appears to be very poor customer service. I am awaiting your reply…
I bought a brand new Taurus PT 1911 AR, your high end model. The machining on the inside of the gun is questionable for a what is supposed to be a world class company and it only got worse from there. Upon cleaning the barrel I found what can only be described as gouges or pitting 1 inch long in one spot and three other areas that are the same. This is a BRAND NEW pistol, your higher end 1911 and it left the factory like this? I have had to call 4 different times into your customer service and was on hold every time for no less than 40 minutes. I called today and was number 5 in line when I called, I WAS ON HOLD FOR 1 HOUR!!!!! Before I talked to anyone and they had no idea what they were talking about. I am boiling mad right now. I wish I would have saved another 100 bucks and bought a Springfield Armory!!! Taurus better do something to make this up to me!!!!!
Bought a Taurus 24/7 G2 .45 acp compact in late Feb ’13. First time I fired it it stove piped second time I fired it it jammed. I am talking trigger pulls not trips to range. I was never able to fire a complete magazine out of this weapon without a feed jam or stove piping. Upon inspection when the gun is fired and the slide comes back the inside of slide and barrel hit each other to the point of metal being shaved off the slide. Sent it to Taurus on 20 Mar 13 and was told maximum wait would be 6 weeks been 7. Was told that even though the gun was only in my possession for 17 days they will not exchange or replace my gun I have to wait for multiple parts to be back ordered from Brazil. Also the spent cases showed signs of the firing pin dragging on the primer. I wonder if I could either report my gun stolen to the police or better yet call my credit card company and tell them what’s going on and get my money back. Only good thing about this situation I was able to convince a friend not to buy a Taurus handgun.
I will never “CARRY ON ” again!