Covington VA –-(Ammoland.com)- Member Jim Busch sent me this after seeing the update item:
I wanted to provide to you a heads up regarding my experience with the Remington Model 700 & Model Seven rifle recall.
The publicly available Remington online website to enter the serial number did not flag the rifle for recall when I entered the information, nor did it correctly work for Remington Customer Service when I contacted them directly.
I already was aware of the the manufacturing date of the rifle, so it stymied me that the site didn’t recognize such to be subject to recall, and caused me to contact Remington directly, via telephone.
Thankfully, Remington’s internal system flagged my rifle. As such, I would strongly suggest anybody with a smooth trigger to not utilize the website to determine if their Models 7 or 700 are subject to recall, but instead, directly contact a Remington recall CSR at 1-800-243-9700.
Remington takes 10 business days for Remington to ship a box via UPS to one’s door, so that one is able to pack said rifle back to ship to Remington. UPS pickup after contact with Remington, takes an additional 3 business days.
Furthermore, Remington is advising owners that recall repairs are taking 12 weeks.
Remington has stated that they will provide a tool mark on the rifle receiver to indicate that the trigger work was completed.
Remington does not provide a time to ship when repairs are completed, nor the UPS shipping time after leaving the Remington.
To summarize, a recall rifle is estimated to take 14 weeks from time of contact with Remington,to time of completed repair. Shipping return is unknown at this point. Your experience may vary…
About:
Virginia Citizens Defense League, Inc. (VCDL). VCDL is an all-volunteer, non-partisan grassroots organization dedicated to defending the human rights of all Virginians. The Right to Keep and Bear Arms is a fundamental human right. Visit: www.vcdl.org
My experience with Remington has been a total disaster. In May I filled out the computer forms and sent them in. On May 22nd I got an email from them saying that I will receive an initial response shortly. May 27th they emailed and said a return box should come shortly. On June 24th I contacted them by email. No box rec’d. Shipping label rec’d showed address from 2 years ago. I was on vacation and didn’t get email till I returned. No idea where that got that address as info on registration was present address. I tried calling customer… Read more »
It distresses me to read about all the mess with Remington. I have two 700s that were built back in the 1990s. Within a couple of years of acquiring them, I personally changed out the factory trigger assemblies with Jewel Triggers. The Jewel is the best way of improving what is otherwise a quality firearm. Completely adjustable and never a safety problem. Some of you may not agree with that and that is your right but now I have two great guns with EVEN BETTER TRIGGERS than the factory units. Wouldn’t trade them for anything.
I had a Remington Model 700 with an issue with the gun firing when putting the safety on. They wanted to look at mine. Sent me a box, and sent it in to them. They wanted to charge me for the repairs even though it was their fault. They would not fix it and sent it back as red flagged as being dangerous to fire unless repaired. All they did for me was to protect themselves in case someone was killed because of their shoddy work. I will NEVER own another Remington firearm, EVER! They are crooks.
I sent my 700 out on June 12th and got it back July 25th. After the cleaning of the trigger group the trigger pull is MUCH better than before I sent it in for repair.
This is indeed very sad to hear. I have always had the highest regards for Remington firearms. Unfortunately, it seems that over the past few years now, I’m reading one horror story after another about Remington firearm products, and the great dissatisfaction with Remington’s customer service departments, and particularly in the repair departments. To make matters even worse, the same is now being said about the quality of Marlin firearms since Remington has acquired them. In fact, quality issues have apparently became so bad with Marlin firearms, that people are strongly discouraging the purchase of ANY Marlin rifle unless it… Read more »
So what you are saying is that after paying hundreds for a supposedly premium product, I am supposed to sit around for about 4 months waiting for it to be repaired. Right. No, that’s ok, I’ll buy something else.