Air Gun Pellet Shipping Damage – Pyramyd Air Takes Action
by B.B. Pelletier AKA Tom Gaylord
Warrensville Heights, OH –-(AmmoLand.com)- As America’s largest airgun dealer, Pyramyd Air gets their share of unfavorable customer comments, and pellet orders lead the list of complaint topics.
There are two big complaints that I want to address:
- Damaged pellet tins.
- Customers who receive only three tins of pellets when they believe they deserve four.
Damaged pellet tins are the bane of all companies selling pellets in tins. Crosman was so wise to sell their Crosman Premier pellet line in cardboard boxes for many years. They’re still packed that way, but no others are. Whenever pellets are packed in metal tins, they’ll show the results of impact suffered during shipment.
And, though it may go without saying, I do want to say that the reason people don’t like dented tins is because it’s obvious the soft lead pellets inside will be damaged at the same time. The tins don’t have to be dented for the pellets to be damaged, but it’s pretty certain they will be damaged when the tins get dents.
Pellet Tins are Damaged in Two Ways
Damaged Pellet Tins: Way One
There are two times when a pellet tin is in jeopardy. The first is when it’s shipped to Pyramyd Air from the manufacturer. Tinned pellets come packed in cardboard sleeves that are usually packed inside cardboard boxes. These boxes are then secured to pallets by shrink wrap and sometimes by banding. If a pallet of pellets falls off the forks of a forklift during handling, or if the forks hit the pallet too high, or if the pallet catches on something in the warehouse as it passes by, there can be impacts that dent tins. The pallets arrive at Pyramyd Air and are inspected. They contain perfect tins, slightly dented tins and heavily dented tins. There are also tins that have been destroyed, with loose pellets scattered everywhere.
One thing about pellets is that they’re generally made of lead. Being heavy, you only want to send them one time. That’s anywhere!
So you can forget returning a bad shipment of pellets; it doesn’t happen!
Pictures are taken and sent to the manufacturer and invoices are reworked when something bad happens–all of which takes time. Then, there’s the time taken by management and the warehouse staff to sort pellet tins and segregate them in inventory. Next, there’s more time to conduct special sales of dented tins. When all is said and done, nobody makes anything on a dented tin.
Damaged Pellet Tins: Way Two
The other times pellet tins can get damaged is when they’re shipped to the customer. Here, Pyramyd Air has more control. They can pack those pellets better and get more of them to the customer in perfect shape.
The question is: Better than what? There are not a lot of solutions to shipping low numbers of pellet tins.
Over the years, Pyramyd Air has simply put the tins in small boxes stuffed with peanuts. That turned out to not to work very well. Then, they tried wrapping them in bubble wrap. That worked better, but was more time-consuming to pack. When you’re trying to package an order as fast as possible, anything that takes extra time stands out like a sore thumb. Cling wrap works even better to keep the tins closed during shipment, but does little about crush and dent protection.
So, they’ve very recently come up with a new way to pack pellets for shipment. That’s what I’d like to show you now. Check out Air Gun Reporter, Paul Capello’s, quick video:
Kudos to Pyramyd Air
The forums are buzzing about this new pellet-packing method. Long-time customers are saying this is the way they want their pellets packed from now on. But there’s more.
Get the 4th tin free!
Some customers are grumbling about not getting the 4th tin of pellets for free, the way the promotion states.
Well, actually this used to be a bigger problem than it is now. In the past, if the 4th tin wasn’t picked by the customer, it wasn’t shipped. Some customers didn’t understand how the software worked and assumed it was going to select the 4th tin for them, so they didn’t pick a 4th tin.
That was in the past
Pyramyd Air now has a prompt in the ordering program that reminds the customer to select the 4th tin. That has fixed the problem.
However, there will always be a few scattered cases where the customer really does order 4 tins and gets only 3. That is a packing mistake, and has to be corrected by calling Pyramyd Air when the shipment arrives.
I tell you if you haven’t ordered pellets from Pyramyd Air in several months are not aware that it’s been fixed you need to place another order….Oh yeah the 4th (free) tin cannot cost more than the lowest-priced tin of the other three tins.Talk with you again soon. B.B. Pelletier
At Pyramyd Air we sell Air Guns, BB Guns, Pellet Guns, Air Rifles, and Airsoft Guns from Crosman, Gamo, Walther, Beeman, Umarex, Air Arms, Beretta, Daisy, Colt, RWS and many others. Visit: www.pyramydair.com