Optics Planet: “We’re Experiencing Some Delays” March 2020 Chinese Pandemic

OpticsPlanet Screen Grab

USA – -(AmmoLand.com)- To Our Valued Customers,

We’d like to update you on our efforts to help contain the spread of Chinese coronavirus. We are following all of the recommendations of the CDC, and working hard to protect our employees, customers, and the community. We’re all in this together.

We recognize that your demand for gear is as strong as ever, and this combined with the precautionary measures we are taking has led to some delays in our operations. We’d like to provide some additional information for you on our current efforts.

Customer Service

We are experiencing longer than typical hold times for our phone lines. Therefore, we are temporarily shutting down our live chat program so that we can concentrate on answering your calls and emails. You can use our self-help tools listed below or email us for the fastest response.

Shipping & Fulfillment

We are doing everything we can to continue shipping in-stock orders within our promised timeline, but may experience delays. When this happens, we will notify you. We appreciate your patience.

Returns Processing

We are also experiencing delays in processing customer returns. Please note that as long as you request a Return Merchandise Authorization (RMA) for eligible items and send in your return by the deadline outlined in our policy, it will be processed as soon as possible.

Try Our Self-Help Tools

Check Your Order Status

Enter your order number or log into your account to view your order anytime. We will also email you if there has been any important updates to your order.

Cancel an Order

If your item hasn’t been prepared to ship yet, you can cancel it from the Order Status page.

Return an Order

If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for an exchange, store credit, or a refund. Start by completing an RMA Form.

Thank you for your understanding and patience!

OpticsPlanetAbout Optics Planet:

As the flagship store of OpticsPlanet,Inc., OpticsPlanet.com offers brick and mortar know-how and customer care combined with the diverse product selection and extremely competitive prices of an internet retailer. We are recognized as one of the world’s leading online retailers of a wide selection of sport optics, tactical and military gear, scientific products, hunting gear, professional-grade products and eyewear you’ll find anywhere. As an award-winning customer-centric store, we are continuously expanding our product offerings with input from millions of satisfied customers.

Our mission at OpticsPlanet is to provide exceptional service to our customers. We started with the best optics on the planet, but today OpticsPlanet has grown into the destination for millions of professionals and hobbyists every month. With hundreds of thousands of products from more than 800 top brands in hundreds of specialty categories, our impressive selection of outdoor sporting goods, hunting and tactical apparel, and shooting accessories is unmatched by any other retailer.

Founded in 2000, OpticsPlanet, Inc. has been recognized by both Inc. Magazine and Internet Retailer Magazine as a leading e-commerce company. Working from a 110,000 sq. foot campus miles from Chicago and right in America’s heartland, OpticsPlanet, Inc. currently employs over 300 employees in its state-of-the-art customer service and fulfillment center.

Our customers are as diverse as our product offerings. OpticsPlanet.com serves individuals as well as Local Law Enforcement and U.S. Governmental Agencies. No matter your level of expertise, our knowledgeable staff and product experts are here to assist you with your purchase. We have an extensive selection of learning materials for you to browse through, including how-to guides, product discussion forums, customer product reviews, gift guides, and a wide selection of videos on our OpticsPlanet YouTube channel.

We are dedicated to providing you with the highest quality of customer service and being your favorite place to shop online.

Some of the links on this page are affiliate links, meaning at no additional cost to you, Ammoland will earn a commission if you click through and make a purchase.
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They let you know there will be a 20 to 31 day waiting period when they run out of supply. I am in day 20 now and hoping it doesn’t go over the 31 day period. I received the email that has been posted here yesterday, and hope things get better.