Mark Kresser Named President and CEO of Taurus International

Mark Kresser Named President and CEO of Taurus International

Taurus Firearms
Taurus Firearms

MIAMI –-( Taurus International Manufacturing is excited to announce the appointment of Mark Kresser as President and CEO.

He will succeed long-time President and CEO, Bob Morrison. The move will become effective September 1, 2011.

“With Kresser’s vast experience in the firearms industry, he possesses all the qualities and strengths you look for in a leader,” said Bob Morrison.

“Mark has demonstrated time and again that he understands this industry and what it takes to succeed. I am confident that customers can look forward to continued quality firearms from Taurus in the future.”

Kresser has worked in executive management positions for the past 15 years and has gained valuable experience with Traditions Performance Firearms, O.F Mossberg & Sons, Inc., Sigarms, Inc. and Beretta USA Corporation.

Bob Morrison is excited to continue on as a Senior Advisor with Forjas Taurus and looks forward to the new and intriguing challenges the position is certain to offer.

With a rich history that began in Porto Alegre, Brazil more than sixty years ago, Forjas Taurus, S.A. has become a diversified, international company celebrating its resounding success as one of the world’s leading small arms manufacturers. In 1941 the company produced its first revolver and posting record growth every year since. Taurus brand firearms manufactured by Forjas Taurus are imported into the U.S. and serviced by Taurus International Manufacturing, Inc. For additional information about Taurus, visit

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Bought a wood grip for my Taurus Public Defender Poly off the internet. Needless to say, it did not fit my gun. I mailed it back, you received it on January 4th, 2016. I am still waiting on my refund. I have called numerous times, only to get the answer, “it is being processed” I just received a call from them last week and now they say they found the problem and it will be another 30 days before I receive my money. Is this company so hard up that they have to steel my meager money to stay in… Read more »

Dennis ikemire

I need to speak to the CEO of Taurus manufacturing ASAP there is a big problem and I’m pretty ticked off about it 317-970-1422 if he can’t respond to me ASAP let me have his number and I will call him

Joseph Seme

I Have tried repeatedly to reach you by phone. Gave you my credit card for a repair which you have used but I have not received a shipping label. Please send me the FedEx label to Joseph Seme 3741 Cottage Grove rd Akron Ohio44319

The fact you have my money and I have nothing is not right.

John Mills

I am actually a HUGE Fan of Taurus, especially their Customer Care. I carried one for a pretty good amount of time (revolver) and sent it back periodically and it always came back perfect (I sent 1000’s of rounds through it annually). That being said, I just bought another Taurus after being away from them for a while, BECUASE of the great customer care. I bought the PT 709 Slim. While I love the fit and finish and overall performance (i.e. goes bang every single time without fail) it is absolutely useless to me. There is no means to buy… Read more »

Ed Harding

My 24/7 G2 compact was jamming most of the time so I called Taurus and they told me to send it in and it could take from 4 to 6 weeks to get it back. However, I sent it in on July 24, 2013, received an email from Taurus that said they received it on July 29, 2013 and I received the gun FIXED on August 2, 2013. Because I had heard so many bad reports about service I was leery about sending it in but I’m very satisfied with the response. I haven’t tested it yet but Taurus said… Read more »

Troy Kerr

Bought a Taurus 24/7 G2 .45 acp compact in late Feb ’13. First time I fired it it stove piped second time I fired it it jammed. I am talking trigger pulls not trips to range. I was never able to fire a complete magazine out of this weapon without a feed jam or stove piping. Upon inspection when the gun is fired and the slide comes back the inside of slide and barrel hit each other to the point of metal being shaved off the slide. Sent it to Taurus on 20 Mar 13 and was told maximum wait… Read more »

Robert W Grover Jr

I bought a brand new Taurus PT 1911 AR, your high end model. The machining on the inside of the gun is questionable for a what is supposed to be a world class company and it only got worse from there. Upon cleaning the barrel I found what can only be described as gouges or pitting 1 inch long in one spot and three other areas that are the same. This is a BRAND NEW pistol, your higher end 1911 and it left the factory like this? I have had to call 4 different times into your customer service and… Read more »

John Foehrkolb

In December I bought a Taurus revolver. When I went to load it the barrel fell out . My dealer sent it in for repair. It was received by Taurus on Jan 8. On March 12 I called your company. They said the dealer did not send sufficient info with the repair. But that they had now identified the problem and it had been moved to the top of the repair list and I should receive it within a week. I called today and they said it will be 4 – 6 weeks because it is waiting for repair. Its… Read more »


Just got off the phone with your customer "care". They just cost you a customer. I bought my 1st taurus over 20 years ago when they were still in Brazil. The 24/7 pro will be my last. It is having a trigger malfunction and customer service put me on hold 4x and wasted over an hour of my life and still wanted to make me pick up the tab for shipping the gun to them to repair. Ruger paid shipping both ways, took care of me on the 1st call AND sent me a free t-shirt. You were a better… Read more »


Tomorrow…. will be the four months since I contacted your organization

for an extractor

to replace the one that broke in my 223 rossi heavy barrel rifle… I

looked up "worst

customer service in the world"… and it had your company's name ….if you

can not

produce an extractor…you need to send me a new barrel…at your expense

Richard Rathke

Hi I just got my Taurus PT638 380 pro back from you after repairs were done. I haven't tried it yet,but noticed on the return invoice that only one issue was addressed ie; ejection repair. Although that might have been one of the problems but the issues not mentioned were as follows, the ammo clips state 15 round capacity and they only hold 14, the clip I sent back with the gun was bad, and it was returned, lite firing. Noe I know you advertise this gun to hold 15+1 rounds of ammo which is not true. Thus this false… Read more »

Truman Donahoe

I need help as well, I bought a Taurus 380 and using a very popular ammo the firearm exploded in my wife’s hand. Thank the lord my wife didn’t get hurt. Sent the gun in to Taurus and was told that they could send the gun back in pieces or offer a discount on another firearm(wholesale basically). I spent thousands of rounds through cheaper weapons with no problems. I can’t but help to feel that I’m being ramrodded. If anyone can help, please, I’m a Navy Vet and Volunteer firefighter who spent 4 days in Barder County Kansas. I’m not… Read more »

michael estes

11/29/12 bought a 223 deer rifle a year ago,this rifle has been sent back for the third time.rifle is still misfiring,if you could not fix it the first two times than you can,t fix it the third time,i don,t want another 223,i want a 243 to replace the 223 by 12/04/12 that is the only thing that will make me happy,like to hear from you by 11/30/12.michael estes

brad falk

purchased a brand new taurus judge in february.. already it's been back to taurus to repair the cylinder stop that gets stuck in the gun.. they "replaced it" (yet the stop has the same wear marks it did when I sent it in) and now it's doing the same thing again. Called taurus today- they want me to "send it back again and they can take another look." (great— another 4 week without a gun- and now I'm skeptical that my "home defense gun" will ever really function when needed the most!). I asked for a replacement gun or a… Read more »

Steven Sarasky

Mrs Wilson get rid of it and buy a Cobra great gun never had a problem very good

Mrs. Wilson

I brought a Taurus 380 that will not fire. The pin does not hit the bullet hard enough to fire. In order for it to be repaired I had to go to a arms dealer to have it ship, costing me $35 to mail it and $35 to Insure it and all this is for a product that didn’t work at all. That’s $70 dollars that I’m out of and you Want to offer me an extra magazine for the weapon. I’m sure your company can do better than that. I'm still out of $70 dollars.

Robin Lawry

I am having trouble with contacting customer service. There is no e-mail address to use and no one answers the phone. Please help.

Stanley Dubauskas


Where is my revolver that I sent over six weeks for repairs ?