Cleveland, OH -(Ammoland.com)- Pyramyd Air, the world's largest Internet airgun retailer, was awarded the 2014 BizRate Circle of Excellence award, the company's 4th consecutive year in a row to win.
The Award, awarded by Bizrate Insights, a Connexity company and one of the largest sources of consumer-generated reviews of online retailers in the United States, recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers.
The 2014 Bizrate Circle of Excellence Award was earned by only 140 online retailers, representing the top 2.9% of retailers in North America utilizing the Bizrate survey. Of the 4,700 e-tailers that participated, Pyramyd Air scored in 38th place, securing it as one of the top 50 e-tailers in the country. Pyramyd Air was also one of 80 retailers who received the highest distinction, the Platinum Award. The Bizrate Circle of Excellence Platinum Award is conferred to retailers that not only achieved winner status, but also earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the Award.
Among the factors taken into consideration to be named a Bizrate Circle of Excellence winner are: Point of Sale metrics, Post Order Fulfillment metrics, Overall Satisfaction, Repurchase Intent, Product Selection, Product Met Expectations, On -Time Delivery, and Ease of Finding Customer Support.
“We are proud to recognize and honor retailers who not only strive for excellence in online shopping, but also demonstrate a dedication to the best customer service,” said Bill Glass, CEO of Connexity, Inc., parent company to both Bizrate and Bizrate Insights. “The foundation of good customer service is the instinct to ask ‘how are we doing?' Caring translates into more loyal customers and increased sales.”
“For the last several years, score averages had increased – until this year. Customer expectations are rising faster than retailers' ability to meet and out-perform them,” said Hayley A. Silver, Vice President of Bizrate Insights. “Retailers are certainly interested in making quantum leaps in their online experiences to delight customers and shareholders alike. However the current required pace and breadth of innovation is often slowed by resource constraints. It will be interesting to see how innovative online retailers will be this year to increase satisfaction scores.”
“At Pyramyd Air, we work hard to keep our customers happy and are incredibly proud of earning a Bizrate Circle of Excellence Award. As we have for the past 4 years, we plan to showcase this Award to bring confidence to new shoppers and show them that customer service is, and always will be, a high priority for Pyramyd Air,” stated Val Gamerman, President of Pyramyd Air.
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About Pyramyd Air
Pyramyd Air sells airguns, accessories and ammo from AirForce Airguns, Air Arms, Air Venturi, Beeman, Benjamin, Beretta, Browning, BSA, Colt, Crosman, Daisy, Eun Jin, Evanix, Feinwerkbau (FWB), Gamo, Hammerli, Heckler & Koch (HK), IZH-Baikal, Magnum Research, Makarov, Marksman, Mendoza, Remington, Ruger, RWS Diana, Sam Yang, Sheridan, Smith & Wesson (S&W), Sumatra, Tanfoglio, Umarex, Walther, Webley, Weihrauch, Winchester and others. Pyramyd Air provides professional product videos from Airgun Reporter Paul Capello and a daily blog, Pyramyd Air Report , written by Tom Gaylord, a.k.a. B.B. Pelletier, a world-renowned airgun writer, expert and consultant. They also provide instructional videos on Airgun Academy and airsoft videos located here on their website.
About Bizrate Insights
With over 26 million surveys collected annually from over 6,000 retailers worldwide, Bizrate Insights is the largest source of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights' core solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers. These core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.